Faq's

I have lost my TV remote/cable/stand or any other part of the product.

Please contact our Service Centre for further assistance regarding product part and accessories:
Tel: 011-3573777
Email: parts@sinoprima.co.za

My TV is broken and my warranty period has expired, what do I do?

You can still get your TV repaired, please contact our Service Centre for further information.
Tel: 011-3573777
Email: parts@sinoprima.co.za

What does my warranty cover?

All parts and labor for latent defects, this excludes any physical damage or abuse.

What multimedia can my TV set play?

Depending on the TV model. Most TV sets support:
• JPEG
• MP3
• MPEG4

How do I install Apps on my Smart TV?

Installing Apps using APK Installer on my Sinotec TV Home screen

• Open your browser on your computer, find the APK file you want to download, and select it.
• Once the App is downloaded, open Downloads, right-click on the APK file, then save to USB or external storage device.
• To install this APK from your storage device to the TV, plug the USB into the TV.
• On your HOME screen, go to APK installer, and select the APP you would like to install
• The app will begin installing on your device.
• After the application has successfully been installed the user can run the app with no issues.
• Please Note: Only selected smart models have the “Install APK” function.

The TV set is completely dead with no power at all, Why is this?

This is generally caused by a power supply failure, Try restarting the TV or contact our Service Centre for further assistance.
Tel: 011-3573777
Email: parts@sinoprima.co.za

The TV set won’t power on and the power light is flashing?

• This usually means the self-diagnostic system has detected a problem and the unit may need to be serviced.
• In some cases unplugging the power supply from the unit and waiting for a few minutes before re-plugging the unit in again may correct the problem.

A particular input is not working on my TV

• In some cases where an input refuses to operate, it may just be a Faulty input port.
• Unplugging power from both the signal source and TV or projector could possibly correct the problem

The TV set won’t tune in digital channels

• In cases when a particular TV won’t receive the Digital Channels we have found that the TV set was manufactured before Digital tuners were required and does not have the capability to receive them.
• Other reasons may be is that the tuner system has been set to “analogue” mode which could result in no channels found when a channel scan is performed.
• Make sure the tuner setting is set to “DVBT” mode then scan channels again.
• If it is an older TV without a digital tuner an external convertor box is required to receive digital channels.

My tablet screen is cracked/ broken, how do I repair it?

Please contact our Service Centre for tablet repairs.
Tel: 011-3573777
Email: service@sinoprima.co.za

My Tablet has been lost/ stolen, how do I retrieve my serial number?

Please contact our Service Centre for tablet repairs.
Tel: 011-3573777
Email: service@sinoprima.co.za

I have lost my TV remote/cable/stand or any other part of the product.

Please contact our Service Centre.
Tel: 011-3573777
Email: parts@sinoprima.co.za
Email: service@sinoprima.co.za

My TV has sound but no image

Your TV is faulty and needs to be repaired as the LED/back light is broken or damaged.

My Apps on my TV are not working? TV with Android 4.4.4

Uninstall any faulty apps & clear data before installing new apps.

How to install new apps

(Please note the following instructions do not always work on all the models)

Make sure you select Android TV compatible apps.
Search Download Android Apps “app name” on your TV browser or on your Laptop/Phone browser. A list of sites will appear with different versions such as apkmirror.com.

Download the lower version of the app:
• Netflix 4.4.0 or 4.4.2
• DSTV Now 2.1.8
• Showmax 45.10.63 or older

Not all the versions will be compatible with your TV, try different versions of the app.

Select the download folder on your TV or USB and follow the instructions to install.

• USB:
– On remote press the home button
– On the menu bar select the app icon, and then select the install APK icon
– Install downloaded APK file.

• Requirements:
– Minimum Android 4+
– CPU must be arm 7 compatible
– DPI = No DPI

My TV switches off and goes into standby mode, why?

• This can be due to the CEC on HDMI.
• Check settings in the menu for CEC and turn off.
• If this does not fix the problem then the TV will need to be tested for faults or repaired.

My TV has updated and now I am having issues:

• Do not update your Android version as the mobile updates do not work on TV’s.
• Restore your TV to Factory Default.
• Go to Settings, Backup & Reset, Select Factory, Clear all data.

Key Lock / Child Lock

• You will need a remote to fix this issue.
• Press menu, settings and scroll to key lock, turn off.
• Some remotes will have a key button on the remote and can be used to turn the key lock off/on.

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